MY ACCOUNT

Do I need to have an account to shop with you?

Yes. Setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page


How do I sign up/create an account at rangeenfashion.com?

Please click on ‘Log in’ followed by ‘Create an Account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.


I forgot my password, how can I retrieve it?

Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.


How can I edit/update my account details?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.


How can I edit/update my shipping and billing address details?

Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.


ORDER

How can I place an order?

In order to place an order with rangeenfashion.com, you will be required to:

  • Sign in to your online account
  • Shop for the items you want
  • Add the items to your Shopping Bag
  • Proceed to checkout
  • Enter billing and shipping information
  • Provide payment information
  • Review and submit your order
  • Check your order status

How will I view my order details and history?

Please sign in to ‘My Account’ to view your order history. Click on the order you wish to view to see the details.


How do I track my order status?
The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

Can I cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

Can I amend my order?
Unfortunately, we are unable to amend an order once it has been placed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.

Can I add items to an existing order?
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.

Why should I send you my personal information?
Due to high risk or credit card fraud, rangeenfashion.com may request additional information for payment verification. We will not be able to process your orders if we do not receive the required documents. In order to avoid delays with your order, we suggest that you scan the documents and send them via email so that they are clearly legible. Alternatively, you may take a clear photo of the documents requested if scanning is not available.

Is my personal information kept secure?
All relevant pieces of information submitted by our customers will be kept secure and confidential. Only limited and authorized personnel have the rights to access this information. At no point will we share, rent or sell your personal information without your consent.

Will I receive Online Security email every time I place my order at rangeenfashion.com?
Online Security is meant for every order; however, verification process is ideally for one-time verification purpose. In your next or future purchase(s), if you are using another credit card or using other account information such as billing address or shipping address, your order will be subject to Online Security verification again
SHIPPING RESTRICTIONS

Are there any restricted areas?

Currently, we are unable to ship to any PO Box, military, protected area/location.


What happens if an incorrect address is provided for the delivery?

If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order.


Is there a guaranteed date which I can receive my order on time?

Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening and availability of stocks. On some occasions, we may request for some forms of payment verification or source for the best available piece within our storage locations in order to fulfill your shipment. If you need to receive the items urgently, we suggest you to contact at +923336699076. We will try our utmost to place your order on priority.


Delivery Charges

All orders are delivered across Pakistan in 2-3 working days after the placement of the order. Rs 150 shipping charges are applicable on every order.